Product Manager - Customer Care

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Location: Hamburg, Berlin, or Barcelona Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We're stronger than ever, rapidly scaling, and ready for you. We're seeking a Product Manager to be the next crucial member of our dynamic, diverse, and motivated team. You will be the visionary owner of Freenow by Lyft's groundbreaking customer care products, transforming call center experiences and operational workflows. This is a deeply hands-on role where you will operate at the intersection of innovation, partnering closely with Engineering, external vendors, and Operations to relentlessly build and optimize our industry-leading solutions. YOUR DAILY ADVENTURES WILL INCLUDE: Define the goals and north star for the team and own the roadmap to a…

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