Manager, Customer Support

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As the Manager, Customer Support at Checkout.com you will be responsible for leading our customer support function. This is a critical, high-impact role blending policy and procedure definition with operational leadership. You will lead, and scale a high-performing team across Frontline, Second Line, Complaints, Vulnerable Customers and Disputes and be responsible for the customer experience. If you are an experienced leader who thrives on building, scaling, and leading regulated operations, this role is for you. Core Responsibilities Design and own the end-to-end servicing model - channels, hours, staffing model (in-house, BPO or hybrid), and service-level performance. Establish the Management Information suite that evidences performance to internal stakeholders and regulators.…

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Manager-Gehälter in Deutschland

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