Manager Customer Success (m/f/d)

Über diese Stelle

About the Role This role leads the Customer Success function for the Europe Central subregion, ensuring seamless end-to-end delivery of operational services for strategic Hyperscale customers. You will execute the Global Operating Model, drive customer health, manage customer escalations, and lead a regional Customer Success team to deliver service excellence across functions, processes, and people. Key Responsibilities Lead, coach, and support the Customer Success team. Execute Customer Health, Lifecycle, and Onboarding processes. Oversee customer engagement, SLA performance, operational service delivery, and customer satisfaction. Lead customer escalations, incident communications, service reviews, and executive stakeholder engagement. Act as a trusted escalation point for strategic Hype…

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Manager-Gehälter in Deutschland

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