Senior Customer Support Engineer

Über diese Stelle

About Fyxer Since launching in May 2024 we've grown to $30 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers. What You'll Be Doing Own the hardest technical tickets in the business end to end, including the customer conversation, from first report through to resolution Dogfood Fyxer’s own products, give feedback, and influence our roadmap Establish blast radius before escalating, because one customer reporting something is a ticket and forty-seven accounts in the same broken state is an incident Call bug, incident or user error correctly and quickly, and declare it when it's an incident Write escalations Engineering can act on without a single follow-up question, and…

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