Head of Customer Success - Loyalty and Partner Platforms (B2B)

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We're looking for a proactive, detail-oriented, a nd AI-savvy Head of Customer Success to join as our first dedicated Customer Success hire owning the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more). In this role, you'll combine customer empathy with AI-powered workflows to lead customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You'll be the key point of ownership for customer relationships, ensuring each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement — supported by AI at every step. Tasks Own the end-to-end onboarding of new customers — from setup to go-live.…

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