Head of Customer Operations

Über diese Stelle

Overview You'll own the operational delivery of our transformational services from implementation through to ongoing live operations, ensuring our partners and patients receive a consistently excellent experience. You'll also be the person the business trusts to contain and resolve operational noise like incidents, service disruptions, partner escalations, logistics failures - calmly and methodically. At the core of the role are two customer-facing teams: Transformation (7 headcount with two intermediary senior roles) owns the change management journey to implement our AI technology into NHS and international and insurance partners. This spans pre-sale governance, through to pathway design, training and go-live as well as working on discrete post launch projects as agreed with Commercial.…

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Kundenservice-Gehälter in Deutschland

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