Customer Operations Associate

Über diese Stelle

After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time. Key ownership areas: Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly. Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.…

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