Customer Success Lead (Hybrid, London)

Über diese Stelle

Where You'll Create Impact Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap Become a product expert:…

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