Vulnerable Customer Account Manager

Über diese Stelle

[ Read our Impact Report ] | [ See our Trustpilot ] The role ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits This role assists customers who require additional care and support due to their health, financial and personal circumstances. You will manage them through the collections process, and recovery process, while leading with clear and compassionate communication. Manage a portfolio of diverse vulnerable customers, guiding them through the debt recovery process with empathy, clarity, and professionalism. Set up affordable payment plans and clearly break down the details of outstanding balances and payments into plain, accessible language for customers.…

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