French-Speaking Customer Experts for Imperial Brands - Work In Greece

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Mercier Consultancy MD is seeking motivated French-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This role involves delivering exceptional customer service to French-speaking clients, providing assistance across various customer inquiries related to Imperial Brands' products and services. Key Responsibilities Provide professional and courteous customer support to French-speaking customers via phone, email, and chat. Assist customers with product inquiries, order status, and issue resolution efficiently and effectively. Maintain accurate records of customer interactions using CRM systems. Collaborate with internal teams to resolve customer concerns and escalate issues when necessary. Stay updated on Imperial Brands’ products, policies, and relevant industr…

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