Service Delivery Manager
Primark · Dublin, , Ireland
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- Firma
- Primark
- Plaz
- Dublin, , Ireland
- Aart vum Kontrakt
- Vollzäit
- Publizéiert den
- 21. Juli 2026
Iwwer dës Plaz
What you'll do as a Service Delivery Manager Own end-to-end service delivery for a portfolio of business-critical services, ensuring performance against agreed SLAs, XLAs, and operational targets. Lead operational service management across Incident, Major Incident, Problem, Change, Knowledge, and Service Request processes to maintain service stability and performance. Provide leadership during major incidents, coordinating technical teams, suppliers, and business stakeholders to restore services and minimise business impact. Build and manage strong stakeholder relationships, providing clear communication, service reporting, and business-focused updates on service health and risks. Drive supplier performance and accountability, ensuring third-party partners meet contractual commitments and …
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