Call Center Supervisor - EU

Iwwer dës Plaz

Your mission Hello! We are Sungrow EMEA, and we are on the lookout for a passionate, driven, and experienced Call Center Supervisor to join our Customer Experience team and make a real difference across Europe. We're thrilled to introduce a key role that sits at the very heart of how our customers experience Sungrow every single day - the Call Center Supervisor - EU. Curious what this is all about? Let's dive right in: You will manage all call center partners across the European region, regularly reviewing their performance and driving continuous service quality improvement based on clearly defined KPIs and SLAs. You will develop and roll out training strategies for our service partners, ensuring consistent product knowledge, service quality, and customer experience standards across all ma…

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