Photonics Support Engineer(m/w/x)

Iwwer dës Plaz

The Photonics Support Engineer delivers high-quality technical assistance to customers and internal teams through phone, webchat, and email. Acting as a key interface between customers, engineering, and global support teams, this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation. Key responsibilities: Provide technical support to scientific and industrial customers via phone, webchat, and email, focusing on post-sales and service inquiries Collaborate with local Engineering and global Technical Support teams to deliver accurate solutions and guidance Analyze customer applications to troubleshoot issues and recommend optimal product solutions Support global sites with expertise on loca…

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