Team Lead Support (2nd & 3rd Level) (m/f/d)

Iwwer dës Plaz

Your mission As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. Key Responsibilities: Team Leadership & Development Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. Contribute to onboarding and continuous training initiatives within the Support department. Technical Escalation & Incident …

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