Service Desk Team Lead (On-site - Ghent)

Iwwer dës Plaz

We are currently looking for a Service Desk / Onsite IT Team Lead to join our team in Ghent. This is a hands-on leadership role combining daily coordination of onsite IT resources with direct involvement in operational support activities such as incidents, service requests, ticket follow-up, and continuous service improvement. The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to bring structure, ownership, and quality into daily IT operations. Task and Responsibilities: Lead and coordinate the daily activities of the onsite IT support team Act as a hands-on escalation point for incidents, service requests, and operational issues Provide technical and troubleshooting assistance related to computer hard…

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